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MTH Pumps - Product SupportThere are many forms of support available to current
users of our products. For installation, operation, maintenance, basic
troubleshooting, and maintenance questions please download one of our
Pump Manuals listed below. If one of these manuals does not answer your
question, please contact your Representative or Distributor
(who often has knowledge of both your application and the pump) and they
will assist you or get the proper assistance for you. Pump Model Identification: «Click here to learn how identify your pump.Relief Valve Sizing: «Click here to learn how to correctly size a relief valve for your pump.P31, T31, E•T Series, 100•200 Series, M•L Series, C Series, D Series, X Series, Motor Information and Support, Manuales Traducidos Españoles, Product ReturnRepair Information Information Last Updated 11/03/08
NOTE: Check back if the requested manual is not yet available.
If you do not have the Adobe Acrobat Reader, click here
Product Returns for RepairIn the event that a product return for factory repair is indicated, your Representative or Distributor can arrange this for you and explain the returns procedure. Please consult your product manual for details on warranty limitations and status. For product returns, please be prepared to answer questions about the pump serial#, (see the "How to Identify your Pump" page) application details (fluid mix, pressure, capacity, temperature, duty cycle, etc.), and any other symptoms and indications that might help us determine the root cause of the problem, and avoid it in the future. If you require complete failure analysis, please return the pump in an assembled and unaltered condition. The actual disassembly process often gives indications of failure modes so this is very important to consider. In some circumstances, customer disassembly may void your warranty.Also be aware that for the safety of our personnel, and to meet OSHA requirements, we require a disclosure of the composition of the fluids pumped before an RMA authorization will be issued. The customer is then required to send an MSDS sheet in advance (or on the outside of the pump return packaging), and then thoroughly flush the unit if the fluid is anything other than clean water or ethylene glycol. Product returns will generally be processed within a few days of receipt and a faxed advisement will be sent with our findings and recommendations. Expedited return and repair may be arranged upon special request. To request an RGA (Return Goods Authorization) number, please click here to submit a request. |
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