There are many forms of support available to current users of our products. For installation, operation, maintenance, basic troubleshooting, and maintenance questions please download one of our Pump Manuals listed below. If one of these manuals does not answer your question, please contact your Representative or Distributor (who often has knowledge of both your application and the pump) and they will assist you or get the proper assistance for you.
Repair kits are available for quick shipment for onsite maintenance by a mechanically inclined customer (see pump manual), or by arrangement with your local distributor office in many cases. For more complete failure analysis, major rebuilds, or when trained repair personnel are unavailable, please consider a factory Product Return for Repair.
P31, T31, E•T Series, 100•200 Series, M•L Series, C Series, X Series, HP Series, Product Return Repair Information, Limited Warranty, Standard Terms and Conditions of Sale (WI-7.2.3-07), California Proposition 65
Information Last Updated 7/7/2022
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Pump Manual | Standard Parts Listings |
P31 Series Pumps 872 KB |
Not available at this time. |
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Pump Manual | Standard Parts Listings |
T31 Series Pumps 1.06 MB T31 Series Repair Instructions Bombas De la Serie T31 624 KB |
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Pump Manual | Standard Parts Listings |
T41 • E41 Series Pumps 1.24 MB Bombas De la Serie T41 • E41 867 KB |
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Pump Manual | Standard Parts Listings |
T51 • E51 Series Pumps 2.45 MB Bombas De la Serie T51 • E51 863 KB |
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Pump Manual | Standard Parts Listings |
140•180 Series Pumps 649 KB Bombas De la Serie 140•180 652 KB |
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Pump Manual | Standard Parts Listings |
150•160•170 Series Pumps 598 KB Bombas De la Serie 150•160•170 662 KB |
Not available at this time. |
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Pump Manual | Standard Parts Listings |
M50 & L50 Series Pumps 1.54 MB Bombas De la Serie M50 & L50 1.53 MB |
Not available at this time. |
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Pump Manual | Standard Parts Listings |
C Series Centrifugal Pumps 752 KB Bombas De la Serie C 249 KB |
Not available at this time. |
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Pump Manual | Standard Parts Listings |
DC10 Washdown 12 Volt Pump 437 KB |
Not available at this time. |
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Pump Manual | Standard Parts Listings |
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Pump Manual | Standard Parts Listings |
HP31 Series Hermetic Pumps 562 KB HP41 Series Hermetic Pumps 676 KB |
Not available at this time. |
NOTE: Check back if the requested manual is not yet available.
Restriction of Hazardous Substances (RoHS) is a directive of the European Union (EU), which took effect July 1, 2006. Aimed at protecting health and environment, this directive mandates that electronics products sold in the EU must be essentially void of six hazardous substances: lead, mercury, cadmium, hexavalent chromium, and PBB and PBDE flame retardants. Since lead is present in virtually every solder joint and lead finish, these new regulations directly impact the entire supply chain of the electronics industry. Your company MUST conform to the RoHS standards if you export electrical and/or electronic equipment to the EU countries.
In the event that a product return for factory repair
is indicated, your Representative or Distributor can
arrange this for you and explain the returns procedure. Please consult
your
product manual for details on warranty limitations and status. For product
returns, please be prepared to answer questions about the pump serial#,
(see the "How to Identify your Pump" page)
application details (fluid mix, pressure, capacity, temperature, duty
cycle, etc.), and any other symptoms and indications that might help
us
determine the root cause of the problem, and avoid it in the future.
If you require complete failure analysis, please return the pump in an
assembled
and unaltered condition. The actual disassembly process often gives indications
of failure modes so this is very important to consider. In some circumstances,
customer disassembly may void your warranty.
Also be aware that for the safety of our personnel, and to meet OSHA requirements,
we require a disclosure of the composition of the fluids pumped before
an RMA authorization will be issued. The customer is then required to send
an MSDS sheet in advance (or on the outside of the pump return
packaging), and then thoroughly flush the unit if the fluid is anything
other than clean water or ethylene glycol.
Product returns will generally be processed within a few days of receipt
and a faxed advisement will be sent with our findings and recommendations.
Expedited return and repair may be arranged upon special request. To request
an RGA (Return Goods Authorization) number, please click
here to submit
a request.
Revision: 2016.08.16
MTH makes good faith recommendations of Products, based on its experience and the application information provided by the Purchaser. However, the responsibility for testing and approving a Product to be used for a particular purpose lies with the Purchaser.
The obligations of MTH Tool Company, Inc. (hereinafter referred to as "MTH"), with respect to a "Product" (defined below) are limited as set forth herein.
ALL IMPLIED WARRANTIES, including the "implied warranty of merchantability" and the "implied warranty of fitness for a particular purpose" are HEREBY DISCLAIMED.
There are no warranties which extend beyond the description on the face hereof.
MTH warrants that, during the "Warranty Period" (defined below), the "Product" (defined below) will not fail to meet the "Operational Specifications" (defined below), within applicable industry tolerances established by the Hydraulic Institute, due to defects in its materials and workmanship. MTH does not warrant that any Product will meet the "Operational Specifications" in conditions other than the Standard Operating Conditions, unless agreed to by MTH in a signed writing.
For all purposes of this Limited Warranty:
(a) The term "Warranty Period" shall mean the twelve (12) month period from the date of shipment from MTH to the Purchaser (the "Warranty Period").
(b) The term "Product" shall mean: any item or assembly of items sold by MTH that are either manufactured or selected by MTH to meet the "Operational Specifications". The term "Product" does not include any item, assembly of items, or portion of such assembly that is selected or specified by any entity other than MTH, or that MTH has identified as ineligible for warranty coverage.
(c) The term "Purchaser" shall mean the original person(s) or entity that issued the purchase order to MTH, for the Product. .
(d) The term "Operational Specifications" shall mean the specified dimensions, material composition, and performance parameters of a Product, as published by MTH, or as otherwise agreed in a signed writing between MTH and Purchaser. "Standard Operating Conditions", for pumps, shall mean: operating with clean water, at standard temperature and pressure. "Operational Specifications" shall not include visual appearance or any other parameters not expressly agreed to in writing.
If, within the Warranty Period, a Purchaser believes that a Product has failed to meet its Operational Specifications, the Purchaser must request a Return Goods Authorization ("RGA") in the manner specified at http://www.mthpumps.com, and supply any additional information MTH might reasonably request. If the Product was purchased through a distributor or any entity other than MTH, the RGA request must be made through that entity. Any Product returned without an RGA will be refused at the dock. Products authorized for return must be properly packaged to prevent further damage, clearly marked with the Return Goods Authorization "RGA" number provided by MTH, and shipped freight prepaid and allowed, F.O.B. the MTH factory at Plano, Illinois, USA.
MTH may, in its sole discretion, deny any warranty claim if shipping damage, any attempted disassembly, or any other action outside of MTH's control impairs MTH's determination of the existence of, or cause of a claimed failure.
Notwithstanding anything to the contrary in this Limited Warranty, MTH shall have no obligation to repair or replace any Product it determines to have any defects arising from or attributable to: (1) abrasion, corrosion, or erosion arising after shipment from MTH; (2) improper handling, packaging, installation, storage, or maintenance, after it is shipped by MTH; (3) repairs or alterations outside of MTH's factory, in any manner, without MTH's written authorization; (4) misuse, negligence, or accident after shipment from MTH; (5) use in a manner inconsistent with MTH's published instructions and Operational Specifications, or other written specifications agreed to by both Purchaser and MTH; or (6) incorrect power supply or power quality. MTH's determination with respect to the applicability of this Limited Warranty to any particular defect or Product shall be final and conclusive.
If, after examination by an authorized representative of MTH, MTH determines that the Product failed to meet the "Operational Specifications", within applicable industry tolerances established by the Hydraulic Institute, due to defects in its materials and workmanship, during the Warranty Period, then MTH will, at its option, ship a repaired or replaced Product to the Purchaser, F.O.B. MTH's factory in Plano, Illinois, U.S.A., freight prepaid and allowed. MTH will use a freight provider of its choosing, via a method no slower than that used for shipping the Product to MTH. MTH may, at its sole discretion, issue a credit memo to Purchaser for some or all Purchaser's shipping costs to return a defective Product to MTH.
MTH accepts no responsibility for costs associated with removal and reinstallation of Products.
Under no circumstances shall MTH be liable for incidental or consequential damages.
MTH neither assumes responsibility for, nor authorizes any person to assume for it, any other obligation in connection with the sale of any Product or any enlargement of this Limited Warranty.
Some States do not allow the exclusion or limitation of incidental or consequential damages. So, the above limitations or exclusions might not apply to you. This warranty gives you specific legal rights, and you might, also, have other rights, which vary from State to State.
By using this Product, you agree that this Limited Warranty is governed by the laws of the State of Illinois; that this Limited Warranty shall be interpreted and enforced only in accordance with the laws of the State of Illinois (excluding its conflicts of law provisions); and that you submit yourself to the jurisdiction of the 23rd Judicial Circuit, Kendall County, Illinois, which shall have exclusive jurisdiction over any controversy or dispute arising under or with regard to this Limited Warranty.
Acceptance of any purchase order by MTH Tool Company, Inc / MTH Pumps (hereinafter referred to as "MTH") is expressly conditional upon Purchaser’s acceptance of our MTH Standard Terms and Conditions of Sale, which consists of, but is not limited to: this document, the MTH Limited Warranty (see WI-7.2.3-04, Limited Warranty), sales quotations, sales order acknowledgements, written instructions, and other applicable documents or written communications provided by, or originating from authorized MTH personnel.
MTH expressly denies and takes exception to all customer terms and conditions of purchase. Acknowledgement of customer purchase orders or fulfillment of those orders by MTH do not indicate acceptance of any customer terms or conditions of purchase. Attempts to use acceptance, acknowledgement, or fulfillment of a purchase order to bind or commit MTH to terms and conditions other than its own are expressly denied.
Copies of the MTH Standard Terms and Conditions of Sale have been provided to the customer, so orders should not be placed with MTH if there is disagreement with our terms and condition of sale.
Exceptions to our Standard Terms and Conditions of Sale may only be made in a writing signed by an MTH corporate officer.
MTH Pumps, Inc. is committed to sourcing responsibly and considers mining activities that fuel conflict as unacceptable. MTH's efforts related to conflict minerals are aligned to the work of the Responsible Minerals Initiative, an initiative of the Responsible Business Alliance and the Global e-Sustainability Initiative. The RMI's work includes the Conflict-Free Smelter Program and the Conflict Minerals Reporting Template.
Effective Date: 30 August 2018
MTH Tool Company, Inc. (hereinafter referred to as "MTH") is committed to comply with all laws and regulations pertaining to its operations and its products. One such regulation is the State of California Proposition 65. http://www.p65warnings.ca.gov.
Q: What is California Proposition 65 and what are the requirements?
A: In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act known as Proposition 65. Proposition 65 mandates that the Governor of California maintain and publish a list of chemicals that are known to cause cancer, birth defects and/or other reproductive harm. The list, which must be updated annually, includes a wide variety of chemicals that can be found in dyes, solvents, drugs, food-additives, by- products of certain processes, pesticides and tobacco products. A company with ten or more employees that operates within the State of California (or sells products in California) must comply with the requirements of Proposition 65. To comply, businesses are: (1) prohibited from knowingly discharging listed chemicals into sources of drinking water; and (2) required to provide a "clear and reasonable" warning before knowingly and intentionally exposing anyone to a listed chemical. In 2017, California updated the warning rules and products containing Proposition 65 substances must now carry a new warning statement unless they can be shown to not have an exposure risk.
Warning short form - Example
Q: Why do some MTH products have a Proposition 65 warning on them?
A: A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the "no significant risk level"; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the exposure.
MTH and many of its manufacturing partners have chosen to provide a warning based on its knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. With MTH’s products, the exposure may be negligible or well within the “no significant risk” range.
However, out of an abundance of caution, MTH has elected to place the Proposition 65 warning signs on its products if applicable or potentially applicable.
MTH is committed to providing safe, high quality products for our customers and we have worked with our suppliers and our supply chain partners to ensure the purchase of raw materials that will meet Prop 65 standards and our labelling.
Q: How can customers trust that our product is safe?
A: If a Proposition 65 warning is posted on the product or product packaging, it means that one or more listed chemicals is present in the product in some quantity. The California state government has clarified the statute by stating that “The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” California has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.” See http://www.p65warnings.ca.gov.
It is the responsibility of the user to determine the suitability of the subject product for any particular use or application. If you have any questions or concerns regarding the Proposition 65 warning, please contact us.
